Privacy Policy
Last updated: May 2026
Lotus Tek Solution ("we", "us", or "our") operates lotusteksolution.com and associated products including BookEase. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or products, you agree to the practices described here.
1. Information we collect
Information you give us directly:
- Contact form — name, email address, and message when you reach out to us.
- Account registration — name, email address, and password when you create an account for any Lotus product.
- Business information — business name, service descriptions, and staff details you enter when configuring a product such as BookEase.
- Customer data — names, email addresses, and phone numbers of your customers that you or they enter when making bookings or transactions through our products.
Information we collect automatically:
- Log data — IP address, browser type, pages visited, and timestamps when you access our website or products.
- Usage data — features used, actions taken, and errors encountered within our products, used to improve reliability and usability.
- Theme preference — a single browser cookie that remembers whether you prefer dark or light mode. This cookie contains no personal information.
2. How we use your information
- To create and manage your account and provide access to our products.
- To respond to enquiries, support requests, and contact form submissions.
- To send transactional emails — booking confirmations, appointment reminders, password resets, and similar service-related notifications.
- To improve, debug, and develop our products based on how they are used.
- To detect, prevent, and investigate fraud, abuse, or security incidents.
- To comply with legal obligations.
We do not use your information to send unsolicited marketing emails. We do not sell your data to advertisers or data brokers.
3. Your customers' data
When you use a product like BookEase, your customers' personal information (names, emails, booking history) is processed on your behalf. You are the data controller for that information; we act as a data processor. You are responsible for having a lawful basis to collect and use your customers' data and for informing them appropriately.
4. Data sharing
We do not sell, rent, or trade personal information. We share data only in the following limited circumstances:
- Service providers — third-party services we use to operate our products, such as email delivery providers (e.g. for sending booking confirmations). These providers are contractually bound to protect your data and may only use it to perform services for us.
- Legal requirements — if required by law, court order, or government authority, or to protect the rights, property, or safety of Lotus Tek Solution, our users, or the public.
- Business transfer — in the event of a merger, acquisition, or sale of all or part of our business, personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
5. Data retention
We retain your personal information for as long as your account is active or as needed to provide our services. When you close your account, we delete or anonymise your personal data within 90 days, except where we are required to retain it longer by law (for example, financial records).
You may request deletion of your data at any time by emailing lts@lotusteksolution.com.
6. Data security
We take security seriously and apply the following measures across all our products:
- All data is transmitted over encrypted connections (TLS/HTTPS).
- Passwords are hashed using a strong one-way algorithm and never stored in plain text.
- Access to production systems and databases is restricted to authorised personnel only.
- We monitor systems for unusual activity and potential security incidents.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies
We use one cookie on this marketing website: a preference cookie named lts-theme that stores your chosen colour theme (dark or light). It contains no personal information, does not track you across websites, and expires when you clear your browser data.
Our products (such as BookEase) may use session cookies necessary for authentication and to keep you logged in. These are essential to operating the service and cannot be disabled while using the product.
We do not use advertising cookies, analytics tracking cookies, or third-party marketing pixels on this website.
8. Your rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — request that inaccurate or incomplete data be corrected.
- Deletion — request that we delete your personal data.
- Portability — request your data in a structured, machine-readable format.
- Objection — object to certain types of processing, such as direct marketing.
- Restriction — request that we restrict processing of your data in certain circumstances.
To exercise any of these rights, email us at lts@lotusteksolution.com. We will respond within 30 days.
9. Children's privacy
Our products are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of our products after changes take effect constitutes acceptance of the updated policy.
11. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: lts@lotusteksolution.com
- Website: lotusteksolution.com